Job Description
Required skills: • Good academic credentials with a basic understanding of Java, Oracle & Unix • Good grasp of DB concepts with hands-on experience in SQL querying • Exposure to Development & DB tools like Eclipse, SQL Developer & Putty will be useful • Understanding of SDLC & STLC concepts and deliverables • High learning agility. The position will often require learning new business processes and systems • Good verbal and written English communication skills • Customer service attitude • Strong Analytical skillsets • Should be open to Rotational Shifts between 6:30 am – 8:30 pm during work and weekend days
Responsibilities
Roles and responsibilities: • Ticket queue monitoring and triaging • Evaluate the issue and determine the issue priority • Answer calls from customers and resolve issues reported by them by providing proper resolution • Monitor and resolve application alerts • Coordinate bridge calls for major incidents. Desired Skills: • Some exposure to enterprise systems in academic or project work • Manual test planning and execution experience Understanding of Object Oriented programming